Status

Welcome to Opinum status page. Our platform is continuously monitored for outages and slowdowns. Should there be any interruptions in service or major bugs, we'll provide status updates here.

Here are the uptimes of the last 30 days, checked every minute and updated every hour.

Source: http://uptime.opinum.com/

Current incidents

The platform is fully operational, no ongoing incidents.

Scheduled maintenances

Release 6.7 has been released on 10 April 2025. This release introduces a new UI for ODM, integration of LEBA data, and a change on SMS notifications.

Incidents history

Q2 2025

05 June 2025

Closed Nightly operations performed as expected. Services are back to nominal operations. We're closing the incident and will remain vigilant. 06 June 07:49 AM

Updated Operations are slowly getting back to normal. Data ingestion has been partially reenabled, and will be completely for most customers before end of day. Select customers have been reached out to directly to inform them of degraded conditions until tomorrow. 05 June 05:44 PM

Updated Repair actions are ongoing, and are expected to last until 1:30pm. The system will then start processing the raw data which is now being queued. Complete recovery time is not yet known. 05 June 11:33 AM

Reopen We thought we had resolved the issue at 9:13am, unfortunately issues are still occuring. We had to stop data ingestion again. Data visualization is still working. 05 June 10:13 AM

Closed The issue has been resolved at 9:13 AM. Services are now fully operational. 05 June 9:20 AM

Updated While an issue has indeed been detected at 3:45 AM this morning, our monitoring shows that data ingestion was not affected until after 7am. No data loss is expected, but there will be a delay until the issue is resolved. Data display (dashboards, reports, API queries) is still affected. 05 June 8:26 AM

Identified An issue has been detected at 3:45 AM this morning, preventing data ingestion and data display (dashboards, reports). We are working to resolve this issue as soon as possible. 05 June 7:49 AM

04 June 2025

Closed The issue causing the delay in the computation of the 'calculated variables' has been resolved. All systems are back to normal. 04 June 4:48 PM

Identified There is a delay in the computation of the 'calculated variables' which initiated at around 10:40 AM this morning. We are working to resolve the issue. The delay is currently estimated to ca 50 minutes. 04 June 12:55 PM

Q4 2024

October 2024

Solved The application is now running as expected and no degradation should be visible anymore. We will continue to investigate the root cause.
21 October 01:30 PM

Identified There is current outage in our European production environment. Data retrieval is currently extremely slow and in lots of cases, timeouts will occur. We have identified that some of our database servers are under and extreme load. We are investigating the root cause.
21 October 12:45 PM

Q3 2024

August 2024

Closed Blocked points have been replyaed, the incicdent is closed.

Solved Push has been relaunched and is working normally again. We are investigating the possibility of replaying the points that were blocked.
7 August 03:00 PM

Identified The points sent by the standard push are stuck in a queue. Manual Index ingestion through the UI are stucked too. Bulk manual index upload works normally. The other ingestion services are operating normally. We investigate.
7 August 01:00 PM

July 2024

Closed The incident is closed. The incident report of Microsoft can be found here, Mitigation statement - Azure Front Door - Issues accessing a subset of Microsoft services (Tracking ID: KTY1-HW8) https://azure.status.microsoft/en-us/status/history/ If you experience some issue using the Data Hub, please contact our support team.
31 July 08:00 AM

Updated Everything seems back to normal on Opinum Data Hub. We continue to monitor the incident. If you experience some issue using the Data Hub, please contact our support team.
30 July 4:03PM

Updated Our system is coming back - users can now log on the Data Hub (EU and US).
30 July 4:01PM

Identified Data Hub EU (datahub.opinum.com) is not available due to Network Infrastructure issues accessing a subset of Microsoft services. Data Hub US (datahub-westus.opinum.com) may be impacted as well.

Only Microsft can fix this. News from their status page "We are investigating reports of issues connecting to Microsoft services in Europe. More details will be provided as they become available." https://azure.status.microsoft/en-us/status
30 July 02:48 PM

Q1 2024

March 2024

Closed The incident is closed.
19 March 4:00 PM

Updated The ingestion of points was blocked from 01:00 PM to 01:44 PM. If you are missing points, you can re-upload files or data. Data Hub recovers now its standard performance.We apologize for the inconvenience. 19 March 02:00 PM

Identified A large ingestion load has put abnormal pressure on our environment. You may have a delay in ingestion or in calculating variables. Our teams investigate to restore the situation to normal as quickly as possible. 19 March 12:50 AM

February 2024

28 February 2024

Closed The fix has been released, reports can run now even if the creator is not anymore on the account.
28 February 02:00 PM

Identified Following release 6.0, reports whose creator is no longer on the account no longer run. A fix is currently being tested for asap deployment.
28 February 10:00 AM

16 February 2024

Closed There is no more delay in the ingestion, agregation and calculated variables process. The incident is closed.
16 February 09:00 AM

Updated Data ingestion was restored this morning at around 9:00. Points that had been pending since 1:00 am are now being ingested. Aggregations and calculations are being caught up.
16 February 09:00 AM

Identified File ingestion has been blocked since 1am. Our teams take up the cause.
16 February 07:30 AM

January 2024

Closed There is no more delay in the calculated variables process. The incident is closed.
25 January 04:05 PM

Updated We've increased the calculation engine resources and the backlog seems to be clearing up. We also identified suspicious calculated variables and deactivated them.
25 January 12:30 AM

Identified Since yesterday evening around 21:00 PM there is a delay in the computation of the 'calculated variables'. We are working to resolve the issue.
25 January 08:30 AM