Status history 2019
We have archived the incidents of 2019 in this page.
Q4 2019 past incidents
December 2019
There have been no incidents this month.
November 2019
25 November 2019
Resolved All datapoints are correctly ingested.
25 November 2019 11:05 AM CET
Identified Since 4:00 AM today the ingestion of the datapoints is delayed due to an infrastructure delay. All datapoints will be ingested, no datapoints will be lost. 25 November 2019 09:15 AM CET
07 November 2019
Resolved The issue is now resolved, datapoints are normally ingested and calculations have been processed. 07 November 2019 01:00 PM CET
Update Microsoft engineers have identified the issue and have rolled out a platform hotfix. We are starting to see signs of recovery.
07 November 2019 10:00 AM CET
Identified Since 4:00 AM today the ingestion of the datapoints is blocked due to a connection issue of Microsoft. All datapoints will be ingested as soon as the connection will be solved, no datapoints will be lost.
07 November 2019 08:27 AM CET
October 2019
31 October 2019
Resolved A dysfunction has been identified in the report service. You may have seen some error message appears when creating - editing or deleting a report between 10:20 AM to 14:30 PM. However, all the modifications made during this period of time have been correctly saved and all the reports have run correctly.
Q3 2019 past incidents
September 2019
30 September 2019
Resolved The API is up again, Opinum Data Hub is fully available again.
05:27 PM CET
Identified The API is currently down, Opinum Data Hub is currently not available. We are working to solve the issue.
05:19 PM CET
August 2019
There have been no incidents this month.
July 2019
3 July 2019
Resolved The FTP is fully up again. All data are now ingested.
08:00 AM CET
Identified We are currently facing an outage on our FTP endpoint.
Clients using the FTP can still successfully send files but we are having troubles retrieving them.
As a result, no data will be lost but we will have some delay in the ingestion of the data and the calculation of subsequent calculated variables.
00:01 AM CET
Q2 2019 past incidents
June 2019
7 June 2019
Resolved All the files have been processed and are processed normally. The system has caught up on the computation of the calculated variables. This incident is resolved.
12:00 AM CET
Update We are processing all the files sent on the FTP tonight, and working on a solution.
08:10 AM CET
Identified We are currently facing an outage on our FTP endpoint.
Clients using the FTP can still successfully send files but we are having troubles retrieving them.
As a result, no data will be lost but we will have some delay in the ingestion of the data and the calculation of subsequent calculated variables.
00:01 AM CET
May 2019
24 May 2019
Update All the files have been processed, the incident is resolved.
10:00 AM CET
Resolved The mapping tool is up again. All the pending files are processed.
08:50 CET
Identified The mapping tool that ensure the mapping of external files in our format is down. This means that files are currently not processed but kept in the Storage. No data will be lost.
00:00 AM CET
22 May 2019
Resolved The issue is solved, all the reports have been sent. This incident is resolved.
22 May 15:00 PM CET
Identified You may receive your reports with a delay since 1:30 PM. We have identified a delay in the run of the reports due to an abnormal charge. We are working to resolve the issue, no reports will be lost.
22 May 1:30 PM CET
2 May 2019
Resolved The system has caught up on the computation of the calculated variables, this incident is resolved.
6 May 2019 08:00 AM CET
Update The problem has been resolved but the system is still recovering. Hence, you may still experience a short delay.
3rd may 08:15 AM CET
Identified We have identified a delay in the computation of the 'calculated variables' due to a network issue. We are working to resolve the issue.
2nd may 11:30 PM CET
April 2019
10 April 2019
Resolved The system has caught up on the computation of the calculated variables, this incident is resolved.
01:20 PM CET
Identified We have identified a delay in the computation of the 'calculated variables' due to a network issue. The problem has been resolved quickly after it had been identified but the system is still recovering. Hence, you may still experience a short delay.
12:30 AM CET
04 April 2019
Resolved All the lost calls have been retrieved,this incident is resolved.
01:16 PM CET
Update The push APi is up again. All the lost calls will be retrieved tomorrow (4 April 2019).
05:16 PM CET
Identified The Push API is down. You may have difficulties to push data to it. The upload on our FTP and Storage are not impacted.
04:51 PM CET
Q1 2019 past incidents
March 2019
29 March 2019
Resolved The FTP service is up again. Our quality checks show that no files have been lost and there is no gaps or delay in the calculated variables. This incident is resolved.
08:16 AM CET
Identified Our FTP provider is down, you may have difficulties to connect to it. Our provided is working to get the server up as soon as possible.
07:56 AM CET
23 March 2019
Resolved All the calculations resumed, this incident is resolved.
09:12 AM CET
Updated The processes are relaunched, the delay is starting to narrow.
09:12 AM CET
Identified There is a delay in the calculation of the calculated variables.
00:01 AM CET
22 March 2019
Resolved The public dashboards are operational, this incident is resolved. Your navigator cache need to be cleared to have them displayed again.
01:45 PM CET
Identified The public dashboards are empty. All other features of dashboards are operational.
08:00 AM CET
13 March 2019
Resolved The alerts page is operational, this incident is resolved.
02:00 PM CET
Updated The root cause has been identified: a network issue prevents the backend to communicate correctly to the application.
12:10 AM CET
Identified The Alerts page is empty. All other pages are displayed normally.
11:30 AM CET